238 - Just Be Competent - MarketingInYourCar.com

MarketingInYourCar - Podcast Video (Russell Brunson - FunnelHackerTV)

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YouTube Transcript: English (auto-generated)

00:00
hey everyone this is russell brunson and
00:01
welcome to a slightly annoyed marketing
00:04
in your car welcome to the marketing in
00:07
your car podcast where you can increase
00:10
your traffic conversions and sales in
00:12
just 10 minutes a day and now here’s
00:15
your host russell brunson all right so
00:19
it’s not planning under the podcast
00:21
today but I am so shocked at peoples in
00:25
confidence I just wanted to share
00:27
something with you guys and so this I’m
00:28
gonna give you the moral first and I’ll
00:29
give this story later so the moral of
00:31
the story is this just be competent
00:35
that’s it it should be that hard just be
00:37
confident be confident in your job you
00:39
do it all day every single day you ought
00:41
to be amazing you not to be phenomenal I
00:43
hope you try to be but at least just be
00:47
confident it’s not hard oh man just be
00:52
lesson for all people everywhere all
00:54
rights little backstory so today
00:56
Saturday my kids they wanted to camp
01:00
actually this this kind of funny exist
01:02
or actually it’s just one else being
01:03
confident on top of it so all right so
01:05
uh my kids wanted to go to a camping
01:10
last night so we can’t fire outside our
01:15
house which is cool and they said the
01:16
tent and we slept outside and it was
01:19
really good time and as welcomes morning
01:21
looked out over the field next to my
01:23
house and it has grown huge and I
01:25
thought you know what today I’m gonna go
01:27
rent a mower like I did last year in
01:29
just mow these weeds down cuz that
01:31
sounds like a fun thing to do on a
01:32
Saturday right so I called Tate’s rental
01:34
I’m like hey guys this is the deal i
01:36
want to rent the same more i rented last
01:39
time i first said i need to rent a weed
01:42
mower and the right all right you want a
01:44
bubble or a bubble and I was like I
01:46
don’t know you’re talking about like
01:48
what you want this or this Mike I don’t
01:50
know the difference i’m like i have a
01:51
huge field I got with tall weeds I need
01:53
to mow down what do you recommend is
01:54
like oh yeah this kind of my cool I was
01:56
like I rented last trick is that saying
01:58
I won’t say me I got last year’s i get
02:00
done my cool i said i need a reservist
02:02
yeah you need to reserve expect this out
02:04
all the times like a cool reserve me so
02:06
we’re gonna be on so i’ll be here in 30
02:07
minutes like cool scene 30 minutes jump
02:10
in the car drive on down and get to
02:11
tates a walk in
02:13
go to the front desk due to Mike hey man
02:15
I’m here to pick up my mower thing and
02:18
then he’s like what’s your name I saw my
02:21
name is like the mowers are not back yet
02:24
my what do you mean like the mowers not
02:26
back I like back from where he’s like
02:28
from the person who already has it I’m
02:30
like I reserved it therefore it should
02:33
be here for me he’s like well there’s no
02:34
more here Mike alright well I’m here and
02:37
I can’t pick it up and I reserved it so
02:39
do you have another one he’s like nope
02:40
there’s no other ones here I’m like okay
02:42
he’s like well if you come back in two
02:43
hours the guy should have more back I’m
02:45
like dude I’m like I don’t need it in
02:48
two hours I needed today like that’s why
02:49
I called head that’s why I reserved this
02:51
why I came down because I needed today
02:53
that’s why I knew right now so I Chris
02:54
Murphy that’s why I drove all the way
02:57
across town to come and get it from you
02:58
and he’s like oh well sorry man you come
03:02
back in two hours I’m like so there’s no
03:04
other thing I can rent from here that
03:05
can chop down we’d like a huge ways I
03:07
need chopping down he’s like no nothing
03:09
else Mike you kidding me the guy on the
03:11
phone told me they’re a bunch of him
03:12
here and you come down before people got
03:14
him so yeah nothing here man I’m like so
03:16
I’m starting to get Russell angry which
03:18
is like I want to start throwing fists
03:20
and stuff right and then the guy from
03:22
across the tables like hey while you
03:24
just give him one of the other ones
03:25
those guys haven’t picked up theirs yet
03:26
I’m like are you kidding me so there’s a
03:28
whole bunch of mouth there and I’m the
03:30
first one here I hadn’t reserved and
03:32
you’re you’re reserving it for somebody
03:33
else who hasn’t showed up yet and you’re
03:35
at because later tell me that I here oh
03:37
yeah that’s like oh and so the guys like
03:41
okay I guess I could do that I’m like
03:42
are you freaking kidding me so they were
03:44
there someone else too reserved him but
03:46
you were holding someone else who
03:47
reserved him you know I’d reserved one
03:48
for someone else was coming in the
03:50
future because apparently thought that
03:51
person was more important to me because
03:53
for whatever reason like hey I’ve and it
03:56
always goes my head as I’m sitting there
03:58
angrily staring at this guy was was like
04:01
was like just be confident like like
04:05
this is your job I saw you here last
04:06
year I ran things like you should know
04:08
how this thing works you like you don’t
04:10
have to be good at your job just be
04:11
confident that’s all I’m asking for you
04:13
to do right and then and I go out there
04:16
to get a thing and they bring out they
04:17
haul the thing over to me and it’s not
04:18
the same one it’s half the size the
04:20
other one I’m like do you like this is
04:22
like half the size like oh the one you
04:23
got last year’s broken I’m
04:25
like why didn’t someone tell me that an
04:27
hour ago when I called you on the phone
04:29
trying to get that specific one anything
04:32
oh no I’m like okay am I he brings out
04:34
and he’s kind of staring there I’m like
04:36
so you got trailer for it’s like oh you
04:37
need a trailer I’m like yeah like I’m
04:40
not gonna carry this thing by my hands
04:41
like i normally they come with the
04:44
trailer when I read last sure came with
04:45
the trailer he’s I was cuz it was bigger
04:47
I’m like okay well yeah I’m just like
04:51
hey this is what you guys do for a
04:54
living when the guy at the front desk
04:55
have been like hey do you need a trailer
04:57
because most people do as opposed to
04:59
just assume that I didn’t need it anyway
05:01
so there you go guys just be confident
05:04
it’s not that hard like this is what you
05:05
do for living just think through it look
05:07
at from the customers perspective can I
05:09
good example the competency as it
05:11
relates to my field we were we were huh
05:14
oh man so we were uh trying to get we’re
05:20
trying to get rid of the go heads in
05:21
this field there’s millions go ahead
05:23
some you guys called Pickers different
05:25
names from those little things like you
05:26
step on and they jamming your feet and
05:28
it hurts really bad right like right now
05:29
if my kids will walk in the filth you
05:31
took one step in the field you pull your
05:33
foot up with like 15 of these goat heads
05:36
in your feet like it’s horrible and so
05:37
I’m trying to get rid of the go-ahead
05:38
problem so I hire this dude to come and
05:42
to scrape the top like two inches dirt
05:44
off put it in a dump truck and take it
05:46
away therefore go Ahead’s will be gone I
05:47
can poison the crap out of the ground it
05:49
makes sure nothing ever grows back right
05:51
so we called it due to my case I want
05:53
he’s like no you need to rototill them
05:56
under and I was like dude the goat heads
05:57
that are stabbing our feet are seeds
05:59
therefore if I roll them under they will
06:01
be planting seeds and more will grow
06:03
he’s like no that’s not how it works I’m
06:04
like I pretty sure it’s how it works
06:05
even it doesn’t maybe not even that’s
06:07
not how it works I don’t care I want the
06:08
go heads gone I want you to scrape the
06:10
top two inches soil off my property dump
06:12
him and dump truck and take them away
06:13
from here so they disappear forever
06:14
that’s all I want I don’t care about you
06:17
know like this is me as a customer I
06:19
want to pay you anything you want make
06:21
this thing happen right and so guy comes
06:24
I was like well the weeds are too long
06:25
or actually he hadn’t come out first I
06:27
knew the weeds were telling so we hired
06:28
goats I think I did a podcast on this we
06:29
brought these goats in came for a week
06:31
they ate all the food down it was
06:32
awesome kiss a good time Phil’s now down
06:35
nothing perfect time to come in and
06:37
scrape all the spilled
06:38
we call the dude I’m cum scraping he
06:40
says why’d you come see the field first
06:42
Mike ok cool so he comes and he looks at
06:43
said field looks around surveys it comes
06:47
back with a quote saying based on the
06:49
size and everything in this field this
06:51
is the quote said cool come out and
06:53
scrape this and dump it he said okay
06:55
I’ll be out next week next week comes he
06:58
decides not show up because whatever
07:00
reason his own excuse so it doesn’t show
07:02
up so now we’re a week past goats being
07:08
here and the fields are going faster so
07:10
i might dude you gotta hurry because the
07:11
freaking weeds are growing back come and
07:14
scrape this before i have to hire goats
07:16
again to go skating down the go gay of
07:19
coven so then he comes out the next week
07:21
with this tractors to do what i have
07:23
paid him to do and then he calls Melanie
07:26
on the phone first thing he does some
07:28
Ellie’s my assistant calls me on the
07:29
phone first thing he does to start
07:31
complaining about hey the weeds are too
07:33
long I can’t I can’t I can’t take
07:35
anything away he’s like you have to come
07:37
in and molly’s weeds down that I could
07:39
come and actually pull him away like are
07:41
you kidding me like are you incompetent
07:44
are you seriously this incompetent two
07:46
weeks ago you were here the weeds were
07:47
gone okay so that’s first thing and some
07:49
I get we there they’re tall now because
07:51
you didn’t show up when we hired you to
07:53
show up so it’s kind of your issue now
07:54
not mine right then he comes back says I
07:57
didn’t realize the field is this big
07:58
it’s gonna be a lot more money I said
08:00
how did you not realize the fill this
08:02
big you came two weeks ago and you
08:04
measured it and based on your
08:05
measurements you gave me a quote like
08:08
how I company can you possibly be
08:10
doesn’t make any logical sense to me
08:12
like you came and measured it with your
08:14
own measuring stuff wasn’t be like
08:16
giving you a quote what I thought it was
08:17
it was you coming looking at it then
08:19
give me a quote based on what you saw
08:20
anyway and it was just like two or three
08:22
things and finally I was like this guy
08:24
is incompetent let’s fire him so we
08:25
fired him okay and this just like I
08:28
don’t want people I did I mean I like
08:31
for you will be good their job I like
08:32
feel really great at her job but I need
08:34
them to at least be confident in their
08:36
job that’s it and and and and this goes
08:39
for and my guess is a few listings this
08:42
you’re probably confident but I
08:43
guarantee was people under chemo arm for
08:45
example at our funnel hacking live event
08:47
I found out some of the employees on my
08:49
team were incompetent and drives me
08:51
crazy we had one
08:52
who won there was a person’s job was to
08:56
check people in if they didn’t have a
08:57
name tag to see that name tag whatever
08:58
and then printing taxes the only role
09:00
this person on my team was to do was
09:02
just that right and so there’s someone
09:06
who came in and we had a mistake so we
09:07
can make the name badge instead of being
09:09
like hey this is my job I’m here anyway
09:10
I got nothing else to go and i’m sitting
09:12
here behind a chair playing my ipad my
09:14
only role isn’t someone comes up to do
09:15
this it was like complaining and roots
09:18
the customer and like like all sorts of
09:20
things like that and then the next day I
09:22
guess the customer forgot their name tag
09:24
either at the hotel room which is like
09:26
45 minutes away again like I need a name
09:28
tag instead of being like oh cool yes I
09:30
remember you let me help serve you it
09:32
was like this huge problem and why they
09:35
were so upset and like pissed off and
09:36
saying you have to go back the hotel and
09:38
get in and rocking Lee through the door
09:39
all things so I’m hearing about this
09:41
from somebody else some of my team is
09:43
treating one of our customers this way
09:44
I’m like why are you incompetent your
09:48
only job is to serve our people and not
09:50
be a horrible person to them that’s it
09:52
you’re gonna be good at it you have to
09:54
do it like just smile even give a half
09:56
smile there’s gonna be a whole smile
09:57
just give a half smile and help people
09:59
that’s it like do you not see me on
10:01
stage killing myself to give a good
10:03
experience to everybody and when you
10:05
come and just do a stupid thing like
10:06
that it looks like it just be confident
10:10
so there’s the moral of today’s lesson
10:14
is just be confident if you got
10:16
employees on your team you’re fearful
10:18
might not be confident maybe they’re
10:20
good but they there are great let them
10:21
listen to this and say hey just be
10:23
confident it’s not that hard and after
10:25
you’re confident then become good at
10:27
your job and after you’re good then
10:29
focus on becoming great and after your
10:31
great man like when you’re great when
10:34
you’re a player people will pay you
10:36
whatever you want so there you go who
10:38
could be incompetent that’s why I got
10:40
I’m gonna go mow my lawn because that’s
10:43
what I want to do today it’s gonna be
10:44
fun and hopefully I’ll find some
10:47
confident help me get this these go
10:49
heads out of my yard so my kids can play
10:51
on with their bare feet so that’s the
10:52
goal don’t found the confident players
10:55
to help me make it possible but that’s
10:57
where we’re going alright guys that’s
11:00
what I got for you today have an amazing
11:01
time
11:02
have a great weekend and I’ll talk to
11:04
you guys soon hey everyone this is
11:06
russell brunson again i wanna thank you
11:08
for listening to mark in your car and i
11:10
want to make sure you’re plugging into
11:11
everything that we’re doing on a daily
11:13
basis and so make sure that every
11:15
morning you’re plugging into the marking
11:16
your car training if you go to marketing
11:17
your car calm you can do in the email
11:19
list and make sure get email
11:20
notifications the new episodes come out
11:21
you can also get links to all the
11:23
transcripts and every single show we’ve
11:25
done in the past but then every night
11:26
well not every night but most every
11:28
night i also do a periscope show called
11:32
the marketing quickie show and it’s
11:34
really fun you can go to periscope and
11:36
search my name russell brunson and
11:38
subscribe and every single night you’ll
11:39
get a notification but kind of trip on
11:41
your phone you’ll have me jump on there
11:42
and give you kind of the end of the day
11:44
thoughts and ideas and marketing
11:46
strategy when playing with during the
11:47
day or maybe even an SE n or you should
11:51
go to marketing quickie show calm and
11:53
over there you subscribe you can see
11:55
past episodes you can read the
11:56
transcripts you have a bunch of fun so
11:58
thanks so much for being faithful
11:59
listeners again register at marketing in
12:01
your car calm and also marketing quickie
12:03
show calm

The Marketing Secrets Blackbook - "99 Marketing Secrets That Will Change Your Business… And Change Your Life!"

:arrow_right: Get Your FREE Digital Copy Of The ‘Marketing Secrets Blackbook’ Now!

How We Took ClickFunnels From ZERO To Over $100,000,000 In Sales In Just 3 Short Years.

Get The First 257 Episodes Of Marketing In Your Car For FREE On This Pre-Loaded MP3 Player…

:arrow_right: YES! I Want The FREE Pre-Loaded MP3 Player

Hurry, these are almost sold out.

Want 6 Months of ClickFunnels™ Full Suite for FREE?! (Massive Discount)

:arrow_right: Get Full Unrestricted Access to the Funnel Hacks System

Includes: 6 Week Master Class, Traffic Hacks, Inception Secrets & Email Sequences.