Having problems with your broadcast emails sending?

ClickFunnels™ Helpdesk Support Video

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YouTube Transcript: English (auto-generated)

00:00

[Music]

00:04

hey there it’s Irina Z and in this video

00:07

we’re going to talk about broadcast

00:09

emails and if you’re having some trouble

00:10

sending broadcast emails we’re gonna go

00:12

over some of the checklists things that

00:14

you need to keep in mind when you are

00:15

sending it to make sure that you have

00:17

you know dotted the i’s and cross the

00:20

t’s to make sure that the broadcast

00:21

email goes out and you’re not running

00:23

into any trouble so let’s go ahead and

00:25

take a look at one of our broadcasts

00:27

you’ll go to action + X and then to

00:29

broadcast and for example we already

00:31

have a test broadcast created so we’ll

00:33

go ahead and select that and we’ll go

00:35

into the settings of the broadcast now

00:37

here are some things that you’re going

00:38

to want to make sure that you have done

00:39

under your general settings you want to

00:41

make sure that you have named your

00:43

broadcast you want to add the group tag

00:44

if you want to create a group or save

00:46

the broadcast to a group that you’ve

00:48

already created so you could go ahead

00:49

and put it in here you want to make sure

00:52

that your sent firm smtp is fully

00:54

configured and set up in your

00:56

clickfunnels account and you’ll be able

00:58

to go ahead and select your smtp in the

01:01

drop-down below it’s super important so

01:03

you’ll want to go ahead and make sure

01:04

that your SMTP is fully working inside

01:07

of your clickfunnels account you’ll set

01:09

up your from name so this is going to be

01:10

the name that’s displayed to your

01:12

recipients and their inbox and you’ll

01:14

select the list that you want to receive

01:17

this broadcast so from your drop down

01:20

you’ll be able to see a number of the

01:21

email lists available in your click

01:23

funnels account and you’ll go ahead and

01:24

select the list you’ll want to check

01:26

your filter rules and make sure that

01:28

they’re set up properly and that will be

01:31

right over here and then the next thing

01:33

you’ll do is go ahead and click Next on

01:34

this page you’re going to want to make

01:35

sure that you have selected your

01:36

template to go ahead and edit your email

01:39

so you’ll have an option to select a

01:41

template right here we’ve already

01:43

selected a template and you could go

01:45

ahead and edit it to your liking

01:48

you’ll want to make sure that you’ve set

01:50

the subject line pre header right over

01:52

here to evoke some curiosity if you

01:55

wanted to do that you could use the pre

01:57

header so it’s part of your subject line

01:59

and it just gives you a little bit you

02:02

know a little bit of curiosity for your

02:03

audience you could go ahead and add it

02:05

in here and then click Next now on this

02:08

page it’s very important to make sure

02:09

that you have either picked a date that

02:12

you want this broad

02:13

has to go out by selecting the date and

02:15

the time and be sure that you double

02:17

check what timezone this is set to so if

02:20

you’re sending from eastern time zone

02:22

and it’s set to a different time zone

02:24

right in here that’s going to cause a

02:26

little bit of confusion so you want to

02:27

just double check on the time zone that

02:29

you have chosen for your account and go

02:31

ahead and choose the time that you want

02:33

it to go out on a particular date now if

02:36

you wanted to send this right away but

02:37

over here what you could do is just

02:39

select send now and the broadcast will

02:42

only send after you have clicked on the

02:44

cue to send on the summary page so right

02:46

now once you’ve selected send now not to

02:49

worry you’ll have a chance to go ahead

02:51

and change this up on the summary page

02:53

okay so here is the summary page and

02:55

right now this broadcast is set to go

02:57

out immediately and if we were to do

03:00

that it would go out right away and you

03:02

would go ahead and click cue to send now

03:05

if you for some reason decided hey I

03:07

want to send this tomorrow you’ll be

03:09

able to go ahead and click back and go

03:12

ahead and reset it up when you want this

03:14

broadcast to go out another great

03:16

feature to use when sending broadcasts

03:19

and if you’re having some trouble with

03:20

broadcasts and them sending or anything

03:22

like that what you can do is on this

03:24

summary page go ahead and enter your

03:27

test email so that you would get an

03:28

email to see what it looks like for your

03:31

customers so you’ll go ahead and enter

03:33

your test email and then you’ll go ahead

03:35

and click send test email so then you’ll

03:37

see exactly what your broadcast would

03:39

look like and appear to to your customer

03:41

and you’ll be able to go ahead and make

03:43

any changes that are necessary that

03:44

you’d like to make so those are some

03:46

things that you would go ahead and check

03:47

if you’re having problems with your

03:48

broadcast email sending if you’re having

03:50

some trouble with your SMTP you could go

03:53

ahead and access troubleshooting your

03:55

SMTP in the tutorial below we’ll be able

03:58

to go ahead and do some troubleshooting

03:59

with your SMTP if you run into any

04:01

trouble with this please reach out to

04:03

our support team and they’d be more than

04:04

happy to help thanks so much

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