Having problems with your Follow Up funnel emails sending

ClickFunnels™ Helpdesk Support Video

ClickFunnels™ Gives You EVERYTHING You Need To Market, Sell and Deliver Your Product Online!

:arrow_right: Start Your Free 14 Day Trial

Sign-Up Takes Less Than 60 Seconds.

YouTube Transcript: English (auto-generated)

00:00

[Music]

00:04

hey there it’s Irina and in this video

00:07

I’m gonna show you what to troubleshoot

00:09

if you are having a problem with your

00:11

follow up funnel or your action funnel

00:13

email sending okay so first what you’re

00:15

gonna do is when you are in your email

00:18

tab these are the things that you’re

00:20

going to be looking for so what you’re

00:23

gonna do is go into action annex you’re

00:24

gonna go into your action funnels or

00:26

follow up funnels and you’re gonna go

00:28

ahead and troubleshoot your email so

00:33

we’ll just call this email demo we’ll

00:35

give it a group tag this is optional so

00:39

you could select whatever group tag you

00:40

like and we’re going to assign a list to

00:43

it

00:43

and we’re going to select the SMTP

00:46

configuration okay so this is when you

00:48

set up a new action funnel this is what

00:50

you would do if you are already working

00:52

in one just pick up this video from the

00:56

next step now we have the action funnel

00:58

and we are going to set up the first

01:00

step you could trigger the action

01:03

immediately so you would just keep this

01:06

at zero or you could set a delay of days

01:08

or hours in this case we’ll just keep it

01:11

at zero and we’ll go ahead and send an

01:13

email and we’ll add a new funnel step

01:17

now if you’re currently experiencing

01:20

trouble sending your emails these are

01:23

the things that you are going to be

01:24

troubleshooting first you’re going to

01:26

want to make sure that you have selected

01:27

a template and you have updated your

01:29

template so you’ll go ahead and open the

01:31

email editor and you’ll edit your email

01:34

to your liking you’ll go ahead and click

01:37

Save and close so now your email is

01:40

ready to go ready to be sent out and for

01:43

some reason it’s not sending so these

01:45

are the next things that you would look

01:46

at your go over to this little pencil in

01:49

a box and click on it and make sure that

01:51

everything is filled out in here so in

01:54

this case you want to make sure that

01:55

there’s a name filled out if you have a

01:58

group tag you would add that in this

02:00

section right here you want to add the

02:02

list that you’re going to be sending

02:04

this email to so you have a drop-down of

02:06

all your email lists and you would

02:08

select your list and you want to select

02:10

the SMTP configuration to

02:12

used to send this email so in most cases

02:15

you’ll probably just have one SMTP

02:17

configuration if you do have multiples

02:19

in your account just make sure you are

02:20

using the one that you want to be using

02:23

to be sending this email so I’ll go

02:25

ahead and select this and update the

02:27

action funnel the next thing that you’re

02:29

going to want to do will just go right

02:30

back into it it’s going to the settings

02:32

tab and you’re going to want to make

02:34

sure that your email has a subject so in

02:36

this case this email did not have a

02:37

subject so we’re gonna want to go ahead

02:39

and input the subject field and again

02:45

make sure that you have the appropriate

02:48

SMTP configurations selected right here

02:50

now the next thing they’re going to want

02:52

to look at is to make sure that this

02:54

email is actually live so right here as

02:56

you can see when you first create your

02:58

email you will see that it is set up in

03:01

a pause status so you’re going to want

03:03

to go ahead in here and toggle this to

03:05

live and go ahead and update the action

03:07

setting now your email is live if you’re

03:10

experiencing some queued emails right

03:12

here and you have followed all the steps

03:14

that we just went over what could be

03:16

happening is the email is going to be

03:18

sent based on the time zone that has

03:21

been selected the next thing that I

03:24

would recommend checking would be to go

03:26

over to this little pencil right here

03:29

and making sure that you do have that

03:31

SMTP configuration selected the list

03:34

selected and update the action funnel if

03:37

you continue to have any trouble sending

03:39

this email please reach out to our

03:41

support team we’d be more than happy to

03:42

help

ClickFunnels™ Gives You EVERYTHING You Need To Market, Sell and Deliver Your Product Online!

:arrow_right: Start Your Free 14 Day Trial

Sign-Up Takes Less Than 60 Seconds.